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Destination Direct Executive Travel

Private Hire Car Service based in Caldicot, South Wales

Telephone 07920 774 621

Terms & conditions

Passenger Information

Destination Direct Executive Travel will require the exact destination of journey, and number of passengers when booking. Additional requirements should be identified on the booking confirmation. We will make every effort to accommodate last minute changes, but make no guarantees.

Operating Hours

Available 24 hours, 365 days per year. All bookings are subject to vehicle availability.

Fixed Rate Period of Hire

Fixed rate hire shall commence from time and location of pick-up and complete upon arrival at destination.

Insurance

Destination Direct Executive Travel offers full comprehensive private hire cover, to all passengers whilst using their services. We strongly recommend our clients take out their own travel insurance, in the event of a force majeure occurring.

Force Majeure

We shall not be liable for any loss or delay, caused as a result of the following: - strike action, industrial disputes, riots, political unrest, hostilities, war, or the threat of war, terrorism, fire, flood, technical/weather problems with airlines or ferry operators, weather conditions or any other event beyond our control.

Disclaimer

Destination Direct Executive Travel does not accept responsibility for injury, sickness or death of account holder, or passengers, except where such death, injury or sickness is caused by an employee of Destination Direct Executive Travel.

Payment

Payment can be made by cash (in person) or by cheque, payable to Destination Direct Executive Travel. A 25% deposit and a fully completed booking confirmation form will be required. We suggest you retain a copy of this form for your records. Credit & Debit cards are accepted and will incur a 3.5% surcharge to cover processing costs.

Cancellations

All deposits are non-refundable in event of a cancellation occurring.

Additional Payments

Parking or toll charges (if necessary) will be added to clients invoice at time of booking. Newspapers and complimentary bottled mineral water will be available in the vehicle throughout the duration of the journey. Additional collections and drop-offs, not on original booking, will be charged on an individual basis.

Return Journeys

All return journeys must be paid in full at time of initial drop-off.

Corporate Clients

Corporate Customers will be invoiced within 7 days of journey's completion. Payment terms are 7 days from date of invoice, unless previously agreed in writing.

Amendments to Terms and Conditions

Destination Direct Executive Travel reserve the right to amend these Terms and Conditions. All clients shall be informed prior to any changes being implemented.

Inappropriate Behaviour

Any member of the party acting in an antisocial manner, causing unwarranted distraction to the driver, or generally causing concerns regarding safety, will be asked to leave the vehicle, and seek alternative transport to their destination. No refund will be offered in these circumstances.

Vehicle Presentation

Any damage or soiling, caused by a client or a member of their party, will incur payments for repair/cleaning, including loss of revenue whilst the vehicle undergoes any necessary work. Please note Destination Direct Executive Travel carry out a strict no smoking, eating or alcohol consumption policy, in the vehicle. However additional time can be added to the journey for smoking breaks, but advance notice must be given at time of booking.